Alert and Policy Manager for MSPs
TL;DR
Middleware layer for MSPs managing 10–500+ client networks using CIPP that snoozes/excludes alerts for specific users, auto-forwards new alerts to Autotask, and deploys policy templates without manual CIPP UI steps so they cut manual alert triage/policy deployment time by 5+ hours/week.
Target Audience
Managed Service Providers (MSPs) and IT consultants managing 10–500+ client networks, who use tools like CIPP but need better alert management and policy deployment.
The Problem
Problem Context
Managed Service Providers (MSPs) use tools like CIPP to monitor and enforce IT policies across client networks. These tools are supposed to automate alerts and policy deployments, but they often fail to adapt to real-world workflows, forcing MSPs to waste time on manual workarounds or custom integrations.
Pain Points
MSPs struggle with slow support (3-month unresolved tickets), immature alerting (no snoozing or user exclusions), missing integrations (e.g., Autotask), and rigid policy templates that don’t match their needs. They end up manually triaging alerts, building custom APIs, and adapting their workflows to fit the tool—all of which add unnecessary overhead.
Impact
The time wasted on manual work (e.g., alert triage, policy redeployment) directly cuts into billable hours. Unreliable policy deployments risk compliance violations or client downtime, while custom integrations require ongoing maintenance. Frustration with the tool also leads to lost productivity and morale.
Urgency
This problem can’t be ignored because it directly impacts revenue (missed billable hours) and client trust (unreliable policy enforcement). MSPs need a tool that works with their workflows, not against them, to avoid costly manual fixes or tool abandonment.
Target Audience
Other MSPs, IT consultants, and small-to-midsize businesses managing client networks face the same issues. These users rely on tools like CIPP but are frustrated by their lack of flexibility and support. They’re actively searching for alternatives and willing to pay for a better solution.
Proposed AI Solution
Solution Approach
A lightweight SaaS platform that sits between MSPs and tools like CIPP, providing better alert management (snoozing, user exclusions) and policy deployment (templates, Autotask integration) without requiring custom coding. It acts as a middleware layer to fill the gaps left by rigid tools.
Key Features
- Policy Templates: Pre-built, customizable policy templates that deploy reliably without manual UI steps.
- Autotask Integration: Native two-way sync between CIPP and Autotask for tickets, clients, and tasks—no custom API work needed.
- Audit Logs: Track all policy changes and alert actions for compliance reporting.
User Experience
MSPs log in to the web app, where they see a dashboard of active alerts. They can snooze or exclude users with one click, then forward new alerts to their PSA. For policies, they select a template, customize it, and deploy it—all without touching CIPP’s clunky UI. The tool handles the rest, reducing manual work to minutes per day.
Differentiation
Unlike CIPP, this tool is built *for- MSPs, not against them. It focuses on the exact pain points (alert snoozing, Autotask integration) that CIPP lacks, while avoiding the technical debt of custom integrations. It’s also faster and more reliable than manual workarounds, with no admin-level OS changes required.
Scalability
The product scales with the MSP’s client base. Pricing is per-user (e.g., $50/user/month), so revenue grows as the MSP adds more seats. Additional features (e.g., advanced reporting, more integrations) can be added later to increase value per user.
Expected Impact
MSPs save 5+ hours/week on manual alert triage and policy deployment. They reduce downtime from unreliable tools and avoid costly custom integrations. The tool also improves client trust by ensuring policies are enforced consistently, turning a frustrating experience into a competitive advantage.